Frequently Asked Questions

How long will it take to receive my order?

If you place your order by 12 pm CET, we will ship it out the same day. Assuming no delays from the shipping carrier, you should receive your order by the next business day.

What are the shipping charges?

Shipping charges are determined by your location. All orders within the Netherlands and Belgium over €50 qualify for free shipping. For orders under €50, the shipping fee is €5,95.

To which countries do you ship?

We ship to all countries in Europe. During the checkout process, you can select your country to view the associated shipping costs."

Can I return or exchange a product?

Yes, we offer a 14-day return policy. Please refer to our Return and Exchange policy page for more details.

Are your products cruelty-free?

Yes, all our products cruelty-free.

My product arrived damaged or leaked, what do I do?

Please reach out to us. We'll work together to find a suitable solution.

What is the CG method?

When following the CG method, you choose hair/skin care products that exclude certain ingredients. These ingredients, like sulfates, silicones, mineral oils, waxes, and drying alcohols, can potentially harm your hair. They are known to disrupt the natural oil balance and dry out hair strands. All products on our website are also free from parabens. For a comprehensive overview and more details about the CG method, please visit this page.

Which products are suitable for my hair type?

We offer products tailored for both damaged and undamaged hair. If your hair is damaged from actions like frequent dyeing or heat treatments, it requires larger protein molecules for recovery. On the other hand, if your hair is undamaged, products with smaller protein molecules are ideal. You can utilize the filter on our website to sort products based on whether your hair is damaged or undamaged.